Question 1

Where is your office located?

Accepted Answer

We are located in Tyler, Texas at:

1800 Shiloh Road, Building 1
Suites 106 (Russ) & 205 (Austyn)
Tyler, TX 75703

Question 2

How do I schedule an appointment?

Accepted Answer

New Clients
Please call us at 903-284-5095 or email office@bailiffcounseling.com. We will speak with you briefly to understand your needs and match you with the therapist or service that best fits your situation.

Current Clients
If you are already set up in our system, you can use our Online Scheduling Portal to book a time that works for you. If you don't see a time that fits, please give us a call.

Question 3

Do you offer telehealth or remote sessions?

Accepted Answer

Yes. We offer remote services for certain appointment types, including CANS Assessments, to ensure accessible support for families and caseworkers. Please ask about telehealth availability when scheduling your counseling or evaluation appointment.

Question 4

What types of clients do you work with?

Accepted Answer

We work primarily with adults and adolescents, depending on the service requested. Our services may include counseling, psychological assessment, consultation, and evaluative work. Appropriateness of services is determined during your initial meeting with the therapist.

Question 5

How long are sessions, and how often do people usually meet?

Accepted Answer

Standard counseling sessions are typically 50–55 minutes. Frequency varies based on client needs, goals, and the type of service provided. Assessment and evaluative services may involve longer or multiple appointments.

Question 6

Is counseling confidential?

Accepted Answer

Yes. Counseling services are confidential and governed by state law and professional ethical standards. There are limits to confidentiality, including situations involving risk of harm to self or others, abuse or neglect reporting requirements, court orders, or other legally mandated disclosures. These limits are reviewed during your initial meeting and are outlined in detail in your intake paperwork.

Question 7

What is your cancellation policy?

Accepted Answer

Missed appointments or late cancellations with less than 24-hours notice are subject to the full session fee. Specific policies are outlined in our informed consent documents.

BAILIFF CLINICAL SERVICES, PLLC

FAQs

Frequently Asked Questions